Policies
Store Policies
Delivery Options
All orders are shipped with Evri.
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Dispatch Time - within 2 working days
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Standard Delivery - charged at £3.95 2-4 working days + dispatch time
Express Delivery - charged at £5.05 1-2 working days
Return Policy
You can return any item purchased within 28 days of receipt (excluding products from the stringing service where no refunds/returns are accepted) provided the product is in the original packaging, unused and unopened. A full refund will be issued when the products are returned.
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If you wish to return goods, please contact me by email to arrange return of the goods. Please ensure that the item is adequately packaged. I cannot be held responsible for items lost or delayed in transit on the way back to me. You are responsible for the cost of returning the goods.
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You should arrange for the item to be returned to me using a carrier of your choice. I always recommend that returns are sent via recorded/tracked delivery as you are liable for the item until it is received and signed for. All goods are inspected on return. I reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with not in accordance with normal use.
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Upon receipt of the returned goods I will issue a full refund of the amount paid. Your refund will be issued within 14 days of receipt and the funds transferred using the same method as used in the original sale transaction.
Stringing Service Policies
Prices are inclusive of all labour for re-stringing each racket. Once an order is placed, I will be in contact to arrange a date and time for racket drop off/pick up.
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If you would like to send your racket through the post, there will be a small delivery fee charged for me to send your racket back.
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If I cannot fulfil your order due to your time preferences, or lack of string in stock, I will refund your order.
Rackets are left at your own risk. No responsibilty is taken for damages incurred due to stringing outside of the manufactorer's recommended tension or due to pre-existing cracks and frame damage.
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No returns are accepted